How do I attach a charm to a bracelets or necklaces?

Attaching charms to bracelet or necklace is a easy as 1 2 3! We recomend that split rings are twisted open and not pulled open.

1		2		3
Grasp both side of the split ring with pliers or tweezers.		Apply slight pressure in a twisting fashion to separate the split ring in a forward / reverse fashion.		Slip split ring over bracelet or necklace and apply slight pressure in a reverse twisting fashion to close the split ring.

What is the shipping time for an order?

Adorable charms vast inventory allows for same day shipping of most charms if purchase before 2:00pm eastern standard time. All shipments are based on business days excluding weekends and holidays. Bracelets requiring assembly, special order and custom made charms ship as soon as complete or available. Customers will be contacted by phone or email within 2 hours if we don't happen to have your charm in stock.

How much is shipping?

FREE SHIPPING

Ground Shipping on order $25.00 or more.
FedEx 2 Day on order $75.00 or more.

Our normal shipping rates are extremely competitive.
$5.95 UPS Ground
$11.25 FedEx 2 Day
$16.95 FedEx Next Day
$32.95 FedEx Saturday

All shipping is insured and traceable. Free shipping offer valid on US continental shipping only. Hawaii and Alaska express shipping charges apply on all orders.

Where can you ship?

Adorable charms web site ships to the continental Untied States. Internationally orders can be processed by email only. Contact info@adorablecharms.com for shipping international shipping rates.

How can I track my order?

For the most update to date tracking information visit

Fed Ex Tracking
UPS Tracking
United States Postal Service Tracking

Is gift packaging available?

Adorable Charms offers custom gold leaf edged gift box's designed specifically for charms and bracelets. These elegant box's can be ordered along with our truly adorable charms.  Click Here!

Can I cancel an order?

All items are processed and shipped immediately, so web site orders can not be canceled. If you are not completely satisfied with your purchase, you can return the product within 30 days of the original receipt date for an exchange or refund. Unfortunately, we CAN NOT accept returns on engraved, photo art or custom made items, unless due to manufacturing defect or Adorable Charms error. In this case please contact us for specific instructions of shipping these products back.

How to handle returns.

All returns must include a copy of the packing slip and be safely re-packed. Returns are accepted up to 60 days after original date of sale. Please use an insured shipping method and retain your tracking number until the credit is issued. Lost returned shipments are the sole responsibility of the customer and adorable charms will not provide credit on packages that are lost in the mail. Adorable Charms will inspect all returns for damage before a credit will be issued. All returned merchandise must be brand new, unaltered and not customized. Engraved items, photo art and logo merchandise are non-returnable. Adorable charms refunds the full value of the items retuned while shipping charges are not refundable. If your order qualifies for our free shipping offer a $1.75 service fee will be assessed for every item returned above the free shipping guide lines. If the entire order is returned the original selected shipping service fee will not be refunded. Please review the free shipping guidelines for current pricing and promotions.

Return Address:
Adorable Charms
ATTN: Beth
512 Pearl Street
Buffalo, NY 14202

If you have any questions regarding our return policy please contact adorable charms at info@adorablecharms.com

Online security concerns.

Internet security is taking very seriously within our company and protecting your information is a top priority. Adorable charms use security technology to assure a safe and confident transmission of information.
Our online security information.

What payment methods are accepted?

We accept all major credit cards Visa, Mastercard, America Express, Discover and Google checkout. International orders must arrange payments through Google checkout or Paypal prior to shipment.

Can you engrave charms?

Adorable charms employes the latest computerized engraving technology allowing our company to process engraved orders the same business day they are ordered. These engraving systems ensure that your charms will be absolutely generous and ready for presentation. Charms over $100.00 are entitled to free engraving.

Accuracy of web site information and pictures.

Our technical staff is diligent to accurately represent every product within our catalog, but due to personal computer settings some pictures may represent large or smaller then actual sizes. Adorable charms has include a simple to use measurement scale to assist you with product sizing in the detail section of each product.

Outstanding Quality of our charms.

Until you hold one of our charms in your hand you'll never understand how truly adorable they are. Our vast inventory of stunning charms available in 5 precious metals: sterling silver, gold plate, 10k yellow gold and 14k yellow and white gold will satisfy even the most meticulous collector. Our charms are all quality stamped appropriate for industry standards.